Need some help?
Frequently asked questions
How can I contact customer support?
You can contact our customer support by email at info@veodra.com or by phone at +44 7882 965008. Additionally you can also fill out the form on our contact page and we will come back to you via email.
We aim to respond within 1-2 business days.
How long will it take to receive my order?
All orders are processed and shipped from our UK-based warehouse. Below are the estimated delivery timelines for all UK orders.
Order Cutoff Time: Our daily order cutoff time is 5:00 pm GMT. Orders placed after this time will be processed on the following business day.
Handling & Transit Times:
- Handling Time: Please allow 1–4 business days for us to process and prepare your order for shipment after it has been placed.
- Transit Time: Once dispatched, the estimated transit time is 6–9 business days, depending on the destination.
Total Estimated Delivery Time: By combining handling and transit windows, you can expect your order to arrive within 7–13 business days.
For more information visit our Shipping Policy here.
How much does shipping cost?
Shipping is 100% FREE on all orders. There is no minimum spend required and no hidden delivery fees at checkout.
Where do you ship to?
We currently ship exclusively within the United Kingdom.
Do you have a physical store location I can visit?
No we do not have a physical store location.
We are an online only store, allowing us to offer the best prices and focus more on the product quality. Learn more about VEODRA here.
What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our return and refund policy here.
Where is my order right now?
You can track the status of your order at any time on our "Track Your Order" page.
Can I place a bulk order for my business or organization?
Yes, you can place bulk orders. Please contact our customer service team for more details. Get in touch with our customer service here.